We've all dealt with a helpdesk or support tech before, whether that's at your office or for your Apple or Android device. But few of us know what it's actually like to be a helpdesk professional. Honestly, it can be a nightmare. Helpdesk Nightmares aims to give a behind-the-scenes look at what it's like to be on both sides of the helpdesk/support conversation.
We'll provide stories from my own experience, comb the internet for stories from both helpdesk and support techs and consumers and share some submitted by friends and listeners.
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